Umma Care — Support Services
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New to the NDIS?

Understanding your NDIS journey

The NDIS can feel like a lot to take in at first, and that is completely normal. We are here to make it simple. Here is what you need to know, and how we can help at every step.

The basics

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a national program that provides funding to eligible Australians who live with a permanent and significant disability.

It pays for the supports and services that help you live your life, work towards your goals and take part in your community. That can be everyday help like personal care, right through to building your independence and connections.

  • Your funding is shaped around your own goals
  • You choose the providers that feel right for you
  • Support is about independence and belonging

Am I eligible?

You may be eligible for the NDIS if you:

Are under 65when you first apply
Are an Australian citizenor hold a permanent or special visa
Have a permanent disabilitythat affects daily life

Not sure if this is you? That is okay. Reach out and we can help you understand your options.

Using your plan

From plan to support in 4 steps

Once your NDIS plan is approved, starting support with Umma Care is simple. Here is how it works.

Review your plan

Take a look at your funded supports and the goals set out in your plan.

Choose Umma Care

Get in touch and we will make sure we are the right fit for you.

Sign a service agreement

Together we agree on your supports, your schedule and how your funding is used.

Begin your support

We match you with the right workers, and your care begins.

Plan management

Three ways your plan can be managed

Plan-managed

A plan manager takes care of invoices and payments for you, so you get flexibility without the paperwork.

Self-managed

You look after your own funding and can choose any provider, with full control and flexibility.

NDIA-managed

The NDIA manages your funding, and you use registered providers, like Umma Care.

FAQ

Common questions

Do I need an approved NDIS plan to use Umma Care?
To access NDIS-funded supports, you will need an approved plan. If you are still working through your application, please reach out. We are happy to answer your questions and point you in the right direction.
Which areas do you service?
We provide support across Western and Greater Melbourne. Contact us with your location and we will confirm what is available near you.
Can I choose my support worker?
Wherever we can, yes. We match you with workers based on your needs, your preferences, your culture and your personality. We also aim for consistency, so you see the same trusted faces.
Do you offer culturally and linguistically diverse support?
Absolutely. Culturally responsive care is at the heart of who we are. We respect your language, faith, food and traditions, and we aim to match you with workers who understand your background.
How quickly can support start?
We usually respond to referrals within one business day, then work with you to begin support as soon as your service agreement is in place.
What if my needs change?
Your plan and your supports can change with you. We review your supports regularly and adjust them as your goals and circumstances shift.
Free & no obligation

Still have questions? Let's chat

The NDIS does not have to be confusing. Book a free, no-pressure chat and we will talk you through your options and how we can help, all in plain language.

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We respond within one business day.